Customer Support and Feedback Form Thank you for taking the time to share your feedback with us! We truly appreciate the opportunity to make things right and ensure you have a great experience with our products. Your input helps us improve, and we’re committed to providing the best support possible. We want you to have a successful and rewarding harvest, and we’re here to help every step of the way. Name * First Name Last Name Email * Let us know where you are at in your growing process, check everything you have done so far! * I have : Ordered My Kit Received My Kit Inoculated my grain bag within 7 Days of Receiving Broke up the colonized grain Combine Fully Colonized Grain with Substrate Mycelium Has Colonize Substrate Fruiting conditions have been set (humidity stickers etc.) Harvested / Drying I'm on my second flush Which part of your kit do you have questions about?? * Shipping Missing Components Grain Substrate (Coconut Coir and Vermiculite) Spores Shipping General Questions Harvesting I Haven't Ordered Yet Other Tell us whats going on! * Order Number * If you haven't received your order yet put N/A Thank you! Thank you for contacting us!We prioritize inquiries from customers who are in the fruiting stage or nearing harvest to provide prompt support when it’s most urgently needed. Because of this, customers who are in the pre-inoculation stage, have general shipping questions, or have successfully completed their grow may experience a longer wait. Our current average response time for non-urgent inquiries can be up to two weeks.In the meantime, feel free to browse our FAQ Page for answers to common questions.We’re shipping orders twice a week and are doing our best to respond to everyone as quickly as possible. Thank you for your patience and understanding!
